Adrianne Smith

EDUCATION

SUFFOLK UNIVERSITY, Boston, MA

09/2010-present

Bachelor of Science, General Sociology

(Online Classes)

Massachusetts Academy of Real Estate, Braintree, MA

07/2014-08/2014

Certification in Real Estate

PROFESSIONAL EXPERIENCE

H&R Block, Boston, Ma

01/2006-04/2016 (Seasonal)

Client services representative

● Plan events within the community, so the community is informed about tax season
● Participated in all staff meetings and training workshops as per requirements.
● Greeted clients and visitors professionally
● Sorted incoming and outgoing mail
● Managed calendar, scheduled and coordinate conference room meetings
● Answered telephone/email inquiries and transfer call to the proper personnel
● Retrieve files and assembles documents
● Create and maintain spreadsheets and databases of records and other documents the tax payer submits
● Greeted clients and visitors professionally
● Manage money at the register
● Make sure all tax payers check arrive accordingly
The Best Western Plus Roundhouse Suites, Boston, MA

11/2013-11/2014 (Full-Time)

Receptionist/Admin Assistant

● Greeted clients and visitors professionally
● Sorted incoming and outgoing mail
● Managed calendar, scheduled and coordinate conference room meetings
● Answered telephone/email inquiries and transfer call to the proper personnel
● Retrieve files and assembles documents
● Call medical providers for authentic documents for medical stays

● Place guest information into computers database

● Make all current/incoming guest key cards

● Manage money at the register

Towne Park, Boston, Ma
04/2012-09/2012(Temp)

Cashier at Copley Marriott

· Answered telephone/email inquiries and transfer call to the hotel room
Call customers for authentic documents for the car
Create and maintain spreadsheets and databases of records and other car reports
Make a collection of customers keys and place all keys in lot number order
Submit all car and customers information into two mass database computers
Manage money at the register
Greeted clients and visitors professionally

KNOWLEDGE/SKILLS

Ability to multi-task, carryout complex scheduling, draft, excellent verbal and written communication skills, excellent computer, customer service and problem solving skills.

Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, tons of patience, observe and process information at a fast pace

• Education: Some college
• School: Rcc
Skills
• Cleaning
• Laundry
• Window washing
• Closet re-organization
• Plants and gardening
• Transportation
Specific Skills
• Residential
• Commercial
• Packing / unpacking